Frequently Asked Questions
Everything you need to know about your tokidoki favorites.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. During peak holiday seasons or special product launches, processing may take up to 5 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that blind boxes and clearance items are final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How do I know my apparel size?
We provide a detailed size guide on each product page. Our apparel generally follows standard US sizing, but we recommend checking specific measurements for the best fit.
Are your products authentic?
Absolutely. When you shop at our official online store, you are guaranteed 100% authentic tokidoki merchandise designed by Simone Legno and our creative team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.